The Emergency Department at the RVI can get very busy and crowded. Because of high numbers of patients, we sometimes do not have enough cubicles. To make sure everyone gets the care and treatment they need, we may have to temporarily use alternative spaces.

It is difficult to provide an exact time. Staff are checking on people all the time and will move a patient to a bed, room or a more suitable space as soon as one becomes available. Your team will let you know as soon as this happens. 

We recognise this is not the ideal environment and our staff will always do their best to make sure patients have privacy. Clinical assessments will not be carried out in corridor areas. However with a patient’s permission, staff may need to take basic observations (such as blood pressure or temperature) or repeat blood tests if required.

Where appropriate, screens will be used to provide additional privacy. If required, staff will take patients into a private room to provide personal care.

Yes. Our teams see patients based on how urgent their care needs are, not where they are in the department. Being in a corridor or another temporary space does not delay treatment but we will always care for the critically ill and most seriously injured people first.  

There are toilets in the department, some of which are signposted with wall signs. These can be accessed independently if a patient is able to do so. Please speak to a member of staff who will show you where they are or can provide help, should someone need it.

Yes. There is a specific team of nurses that look after patients in corridors. If you have any worries or questions, please speak to any member of staff who can identify these nurses to you.

Yes. Staff are always nearby and will check on you often. Your nurse will explain how to get help if you need anything or if you start to feel worse. 

Yes. We ask all our patients to try to keep visitors to only 1 person at a time as the department can be very busy. This helps us keep everyone safe and comfortable. All visitors must clean their hands and follow hospital safety rules as instructed by the care team. 

Your nurse, doctor or practitioner can share information with your family or carers if you wish. 

No. If you require an admission, you will be transferred to your designated ward as soon as a bed is ready and available for you. 

If you have any questions or worries, please speak to a member of staff in the department. We welcome your feedback. You can also contact our Patient Advice and Liaison Service (PALS) on 0800 032 0202 or email [email protected].