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ÃÛÌÒAPP > Services > Radiology > Manage your radiology appointments and letters online – DrDoctor

Manage your radiology appointments and letters online – DrDoctor

Patients at ÃÛÌÒAPP Hospitals will soon be able to manage radiology appointments and letters in a secure, online patient portal.

Mobile phone with NHS App opened.

ÃÛÌÒAPP

To help patients manage their radiology appointments and letters in an easy to reach and secure place, we are launching a new online patient portal – linking with the NHS App.

What do I need to do?

If you have an appointment with our Radiology department, you will soon receive a text message, email or NHS App notification when you have a new digital letter or radiology appointment This will explain how to log in to patient portal, or the NHS App, to view the appointment or letter online.

We will send you a text message (from 07860039092) or an email (from [email protected]) with a link to your letter and patient portal. You can access this on your mobile phone, tablet or computer.

We are working with DrDoctor to deliver this service.

Patients who prefer paper letters can still receive their letters by post as usual.

There are two key features to the patient portal; digital letters and managing your appointments.

If you need any further support with this feature, use the Radiology contact details below.

Telephone support

If you need any further support with this feature, use the radiology contact details below.

Freeman – 0191 223 1012

RVI – 0191 282 4330

Digital letters

Why are we introducing digital letters?

  • Receive letters faster, securely and in one place
  • Avoids confusion around lost letters or letters arriving in the wrong order
  • Supports our environmental impact
  • Saves the NHS money by reducing the amount spent on paper and postage

Did you know…

If all of radiology appointment letters were sent digitally, instead of by post, the department would save around £18,000 a month.

How does this work?

  1. If we have your correct details, we’ll send you a text message (from 07860039092) or email (from [email protected]) when you have a new digital letter to view online.
  1. Click the link in your message to go to your secure patient portal.
  1. Click ‘View letter’ and log in with your last name, date of birth and postcode.
  1. View and download your new digital letter online as a PDF. Your letters will be stored here for future reference.
  1. You can login from any device by visiting . When using a different device, we will send a code to your mobile phone number for security.
Screenshot of ÃÛÌÒAPP Hospital's DrDoctor patient portal, for patients to use to access their radiology letters and appointments.

Still want to receive appointment paper letters?

Patients who prefer paper letters can still receive their letters by post as usual.

We will automatically send you a paper letter if you don’t view your digital letter within 3 days of it being sent.

If you want to view your letter online and receive a paper letter by post, you can request a paper letter by:

  • Logging into your secure patient portal, going to the ‘Settings’ tab in the top right, and turn off the paperless option
  • Reply PRINT to your text message notifying you that you have a new digital letter

Rescheduling and cancelling appointments

  • Receive text messages and email reminders to stay updated about appointment details
  • Request to change or cancel your radiology appointments online
  • Prepare for appointments with clinical information, maps etc
  • Appointment reminders will help reduce missed appointments, saving the NHS wasted time and money

You will soon be able to view, request to cancel and reschedule your radiology appointments using the same patient portal.

To access your appointment digitally, follow the link in the text or email () to access the appointment online.

Frequently asked questions

I’ve received a digital letter, but I can’t log in with my details.

If you have followed the link in your text messages and cannot log in with your correct details, we probably do not have your most up-to-date details on our system. Please call the Radiology team at ÃÛÌÒAPP Hospitals (Freeman 0191 223 1012 or RVI 0191 282 4330) and check we have your most up-to-date:

  • Full name
  • Date of birth
  • Postcode
  • Mobile number

I can log in but I can’t see my letters. What do I do?

There are three main reasons why you might be able to log in, but no letter is showing:

  1. The letter is for a family member or relative who is registered with the same phone number or email with the hospital.
  1. You are a patient at more than one NHS Trust and the details we have for you on our system are not up-to-date, e.g. postcode or the spelling of your last name.
     
    If the other NHS Trust have the correct details for you, you will automatically be logged into their patient portal. Please contact the Radiology team at ÃÛÌÒAPP Hospitals and check we have your correct details.
  2. You are a patient at more than one NHS Trust and when logging in chose the wrong hospital from the options. Please log out and login again, choosing ÃÛÌÒAPP Hospitals when prompted.

How can I view my digital letter on my tablet or computer?

Visit  

  1. Enter your last name, date of birth, and postcode and click ‘Continue’.
  1. Select the phone number you would like us to send your one-time code to.
  1. Enter the one-time code you receive and click ‘Continue’.
  1. Go to ‘Letters’ in the top left.

Find the letter you want to view and click ‘View letter’.

I am not receiving text messages with digital letters – should I be?

This service is currently only available in Radiology appointments at ÃÛÌÒAPP Hospitals.

If you should be receiving digital letters but are not, we may not have your correct mobile number on our system. Please contact Radiology team at ÃÛÌÒAPP Hospitals and check we have your most up-to-date mobile number.

I would like to receive email notifications. How can I do this?

You can update your contact details at in the settings menu.  

  1. Login to the patient portal as usual
  1. Go to ‘Settings’ in the top right
  1. Click the ‘Add new’ button
  1. Click ‘Email’
  1. Type in your email address

Click ‘Add’

Does it cost me to reply to a text message?

Text message replies will be free if you have a text message bundle with your provider, otherwise you will be charged at your provider’s standard rate.

You can change your digital letter setting online for free by following the link in your text messages or using  .

What is DrDoctor?

DrDoctor is a digital health company modernising how hospitals and patients communicate. They provide a convenient way for patients to manage their patient journey while reducing costs, saving time and developing better overall experiences for patients.

Is my data secure on this system? How is my data handled?

To enable us to deliver digital letters and appointments, we give DrDoctor only enough information to provide you with these services. All of these processes have been reviewed and signed of by our Information Governance team, in line with all of our data handling policies.

DrDoctor is for protecting the healthcare information of UK citizens.For more information is available on .

If you view or manage your hospital appointments for radiology via the NHS App, we share your data with NHS England who operate the NHS App and provide this functionality – known as NHS Wayfinder services. For more information, see the .